Frequently Asked Questions

Q: Do you offer free shipping?

U.S. orders $100+ ship free. Orders under $100 ship for a flat $9.99 in the U.S. Final shipping for other regions is shown at checkout.

Q: How long does shipping take?

Orders usually dispatch in 1–7 business days. Delivery generally takes 3–10 business days after shipping, depending on destination and service level.

Q: Do you deliver to PO Boxes?

Yes, we deliver to PO Boxes. APO/FPO addresses aren’t supported at this time.

Q: What’s your return policy?

You have 30 days from delivery to request a return. Items must be unused and in their original packaging. Some categories are non-returnable.

Q: How do exchanges work?

Place a new order for the correct item and return the original for a refund once accepted.

Q: How do I track my order?

A tracking link is emailed as soon as your order ships.

Q: Are your materials pet-safe?

Products are chosen for comfort and durability with everyday pet safety in mind. Supervise heavy chewers and discontinue use if significant wear appears.

Q: How can I contact support?

Use our contact form and we’ll reply via email. Include your order number for faster help.

Answers to shipping, returns, care, and more. Can’t find it? We’re happy to help.

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›Do you offer free shipping?

Yes—U.S. orders $100+ ship free. Orders under $100 ship for a flat $9.99 in the U.S. Final shipping for other regions is shown at checkout.

›How long does shipping take?

Orders generally leave our warehouse in 1–7 business days. Delivery time varies by destination and service level—expect roughly 3–10 business days once shipped (some locations may take longer). We email a tracking link when your order goes out.

›Do you deliver to PO Boxes?

Yes, we can deliver to PO Boxes. (APO/FPO is not supported at this time.)

›What’s your return policy?

You have 30 days from delivery to request a return. Items must be unused, in original packaging, with tags. Some categories are non-returnable. Start here: Refunds & Returns.

›How do exchanges work?

The fastest way is to place a new order for the item you want and return the original for a refund once accepted in the portal.

›How do I track my order?

We’ll email a tracking link as soon as your order ships. You can also check the status from your order confirmation page.

›Which payment methods do you accept?

Major cards and wallets, including Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Shop Pay, Discover, Diners Club. Availability may vary by device/region.

›Are your materials pet-safe?

Our products are selected for comfort and durability with everyday pet safety in mind. Always supervise heavy chewers and discontinue use if a product shows significant wear.

›How can I contact support?

Use our on-site contact form and we’ll reply via email. Include your order number for faster help.

Still need help? Visit Refunds & Returns or contact us.